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Subscription & Billing ​

Our subscription and billing structure is designed to accommodate a wide range of websites, from small personal blogs to large enterprise platforms. Below is a detailed overview of our available plans, subscription management features, account usage, billing details, and financial records.

Access Control ​

The Subscription & Billing feature is available only to admin users. It can be accessed from the My Account menu (under your username) in the top header, far right. To view this section, you must first select an organization for which you have admin rights. If you select an organization where you are not an admin, the Subscription & Billing option will not be displayed at all.

Available Plans ​

  • Standard Plan: Ideal for small websites.
    • Limits: 1 site, 1 user, 1 organization, up to 100,000 page views/month.
  • Advanced Plan: Suitable for small to medium websites.
    • Limits: 3 sites, 3 users, 1 organization, up to 1,000,000 page views/month.
  • Premium Plan: Best for medium to large websites with high traffic.
    • Limits: 5 sites, 10 users, 1 organization, up to 10,000,000 page views/month.
  • Enterprise Plan: Tailored for enterprise customers with very high traffic websites.
    • Limits: Unlimited sites, unlimited users, multiple organizations, over 10,000,000 page views/month

Subscription Management ​

  • Free Trial: New customers are granted a 7-day free trial, with a 10,000 page view cap, across all plans.
  • Auto-renewal: Plans automatically continue into the next billing cycle unless cancelled beforehand.
  • Plan Modification: Customers can switch plans or billing frequencies at any time, with immediate effect for upgrades and end-of-cycle effect for downgrades.
  • Cancellation: Subscriptions can be cancelled to remain active until the current cycle ends.
  • Trial Conversion: Allows immediate plan activation if the trial's page view limit is reached.
  • Reactivation: Previously cancelled plans can be resumed without additional charges.
  • Expired Subscriptions: Users with expired plans need to choose a new plan to continue services without a new free trial.

Account Usage and Billing ​

When you access the Subscription & Billing page, the first section you see is also titled Subscription & Billing. It is split into several subsections, providing a real-time overview of your subscription status, usage, allocated licenses, and billing details.

Plans ​

Described in section "Available Plans"

Usage ​

Displays information about your current subscription activity and billing cycle:

  • Status – Indicates whether your current subscription is Active or Inactive.
  • Next Billing – Shows your current plan, billing amount, currency, and the date of the next billing.
  • Current Period – Even if your subscription is billed annually (for example, from 15/08/2025 to 15/08/2026), product usage limits are applied on a monthly basis. The Current Period field displays the start and end dates for the current month within your subscription term (e.g., 15/08/2025 – 15/09/2025). This makes it clear which month’s usage you are currently tracking.
  • Current Period Usage – Shows your actual usage for the current monthly period defined above. For example, if your monthly page view limit is 5,000,000 and you have used 1,250,000 so far, this field will display the number of page views used, the total monthly limit, and the percentage consumed (e.g., 1,250,000 / 5,000,000 (25%)).

Agora Licenses ​

Shows the allocation and usage of standard Agora licenses:

  • Total – The total number of Agora licenses available in your subscription.
  • Used – The number of Agora licenses currently assigned.

Agora AI Licenses ​

Shows the allocation and usage of AI-powered Agora licenses:

  • Total – The total number of Agora AI licenses available in your subscription.
  • Used – The number of Agora AI licenses currently assigned.

Billing Information ​

Contains the registered billing contact, company details, and payment method:

  • Full Name – The name of the billing contact person.
  • Country – The billing country associated with your account.
  • Company – The company name linked to the billing account.
  • VAT Number – The VAT number linked to the account (if applicable).
  • Card – The payment card currently on file, displayed with the card type, last four digits, and masked for security.
  • Expiration Date – The expiry date of the registered payment card.

Edit Billing ​

An Edit button is available in this section, allowing you to update billing details such as contact information, VAT number, and payment method.

Cancel subscription ​

A Cancel Subscription button is located at the bottom right of the Subscription & Billing section. Selecting this option will stop automatic renewal and allow your subscription to remain active until the end of the current billing cycle.

Financial Records ​

  • Invoices: Manage your invoices and download copies for your records.
  • Transactions: Review your account's detailed transaction history for complete financial oversight.