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Jira Integration ​

The Jira tab of Settings is available on the Advanced plan and above.

Purpose ​

Integrating with Jira allows you to create Jira tickets directly from the issue details in a site's Monitoring reports.

Prerequisites ​

Before configuring Jira integration, ensure you have:

  • Valid Jira API Token – Generated in your Atlassian account under Security → API Tokens.
  • Username – The username associated with the API token.
  • Jira Instance URL – The URL of your Jira instance.
  • Mandatory Priority Field enabled in the Jira project intended for accessibility issues.
  • No additional mandatory fields that could block ticket creation.

Configuration Steps ​

  1. Go to Settings → Jira.
  2. Turn on Jira integration and enter your Username, Jira token, and Jira instance URL under Credentials.
  3. Click Save changes. The status changes to Connected.
  4. Under Project mapping, configure Jira settings for each site:
  • Project – The Jira project where issues will be created.
  • Priority – The default priority for created issues.
  • Issue Type – The Jira issue type to use.
  1. Optionally, click Apply to all in a site's row to use the same settings across all sites in the organization.
  2. Enable the sites that should offer Jira tickets and click Save mapping.

Enable/Disable ​

The Jira integration can be enabled or disabled for each site individually (the Enabled column of the project mapping), as well as for the entire organization (the Jira integration switch). While the integration is off, the credentials are kept but not used.