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Frequently Asked Questions ​

Find answers to the most common questions about Agora, accessibility testing, and best practices.

General Questions ​

What is Agora? ​

Q: What is Agora and what does it do?

A: Agora is a comprehensive desktop application for automated accessibility testing of websites. It uses the industry-standard axe-core engine to scan websites for WCAG 2.2 AA and AAA compliance issues, provides AI-powered insights for screen reader simulation, and generates detailed reports for stakeholders.

Q: Who should use Agora?

A: Agora is designed for:

  • Accessibility specialists conducting regular audits
  • Web developers integrating accessibility into their workflow
  • QA teams adding accessibility to their testing processes
  • Product managers tracking compliance across projects
  • Organizations needing to maintain WCAG compliance

Q: How does Agora differ from other accessibility testing tools?

A: Agora offers several unique advantages:

  • Desktop application with no browser dependency
  • AI-powered features like screen reader simulation
  • Multi-website management from a centralized dashboard
  • Professional reporting for stakeholders and compliance
  • Organization support with role-based access control

Licensing and Cost ​

Q: What licenses do I need to use Agora?

A: Agora requires two types of licenses:

  • Agora License: Required for basic functionality (scanning, reporting)
  • AI License: Required for AI-powered features (screen reader simulation, accessibility analysis)

Both licenses are managed through the QualiBooth Portal and assigned to user accounts.

Q: Can I try Agora before purchasing?

A: Contact QualiBooth sales for trial license availability. Trial terms vary based on organization needs and requirements.

Q: What happens if my license expires?

A:

  • Agora License Expiry: You cannot use Agora until license is renewed
  • AI License Expiry: Basic scanning continues, but AI features become unavailable
  • Grace Period: Limited grace period may be available for license renewal

Q: Can licenses be shared between users?

A: No, each user requires their own individual license. Licenses are tied to specific user accounts and cannot be shared or transferred.

Installation and Setup ​

System Requirements ​

Q: What are the minimum system requirements?

A:

  • Operating System: Windows 10+ or macOS 10.14+
  • Memory: 4GB RAM minimum, 8GB recommended
  • Storage: 500MB available disk space
  • Network: Internet connection for licensing and AI features
  • Browser: Modern Chromium engine (included with application)

Q: Can I install Agora on multiple computers?

A: Yes, you can install Agora on multiple computers, but you need a license for each user. The same user can use their license on multiple devices.

Q: Does Agora work behind corporate firewalls?

A: Yes, but you may need to configure:

  • Proxy settings for internet access
  • Firewall exceptions for *.qualibooth.com domains
  • SSL certificate handling for corporate certificates

Authentication and Organizations ​

Q: How do I join an organization in Agora?

A: Organization membership is managed through the QualiBooth Portal:

  1. Your organization administrator must invite you
  2. You'll receive an email invitation to join
  3. Complete the invitation process in the portal
  4. Your access will be available in Agora after authentication

Q: Can I belong to multiple organizations?

A: Yes, users can be members of multiple organizations. Use the organization selector in Agora to switch between organizations and their respective websites.

Accessibility Testing ​

Scanning and Results ​

Q: How accurate are Agora's accessibility scans?

A: Agora uses the axe-core engine, which is highly accurate for automated testing:

  • Low false positives: Reliable violation detection
  • Industry standard: Used by major organizations worldwide
  • Comprehensive coverage: Tests hundreds of accessibility rules
  • Regular updates: Rule sets updated for latest WCAG guidelines

However, automated testing cannot catch all accessibility issues. Manual testing is still necessary for complete accessibility validation.

Q: How long does it take to scan a website?

A: Scanning time depends on several factors:

  • Number of pages: More pages take longer
  • Page complexity: JavaScript-heavy sites take more time
  • Network speed: Faster connections reduce scan time
  • System resources: More powerful systems scan faster

Typical scanning speeds:

  • Single page: 10-30 seconds
  • Small website (10-20 pages): 5-15 minutes
  • Large website (100+ pages): 30 minutes to several hours

Q: Can I scan password-protected or internal websites?

A: Yes, Agora supports various authentication methods:

  • Basic Authentication: Username/password for HTTP basic auth
  • Form-based Login: Configure automated login for form authentication
  • Network Access: Internal websites accessible from your network

Q: What WCAG standards does Agora test against?

A: Agora supports multiple WCAG standards:

  • WCAG 2.1 AA: Standard compliance level for most organizations
  • WCAG 2.x AAA: Enhanced compliance for specialized requirements
  • WCAG 2.2: Latest accessibility guidelines with new success criteria

Understanding Results ​

Q: What do accessibility scores mean?

A: Agora calculates scores from 0-100 based on violation severity:

  • 85-100: Good, with minor issues
  • 60-85: Significant accessibility problems
  • Below 60: Poor accessibility — major barriers for users with disabilities.

Scores consider both the number and severity of violations found.

Q: Why do some violations seem incorrect?

A: Automated testing has limitations:

  • Context matters: Tools can't understand content context
  • Complex interactions: Some patterns require manual verification
  • Custom widgets: Unique implementations may trigger false positives
  • Dynamic content: State-dependent content might be missed

Always review violations manually and consider the user experience context.

Q: How should I prioritize fixing violations?

A: Focus on violations in this order:

  1. Critical: Block users from accessing or using a significant portion of the website
  2. High: significantly hinder user experience and may prevent users from completing specific tasks
  3. Medium: Impact the user experience and cause frustration or require additional effort to use the website
  4. Low: Best practice improvements

Also consider:

  • User impact: How many users are affected
  • Page importance: Critical pages vs. secondary content
  • Fix complexity: Easy wins vs. major refactoring efforts

AI Features ​

Screen Reader Simulation ​

Q: How accurate is the AI screen reader simulation?

A: The AI simulation provides valuable insights but has limitations:

What it captures well:

  • Basic navigation patterns and reading order
  • Content structure and accessibility attributes
  • Common interaction patterns
  • ARIA label and description effectiveness

What it cannot fully replicate:

  • User preferences and customizations
  • Specific screen reader software differences
  • Experienced user navigation patterns
  • Nuanced content comprehension

Use AI insights to guide manual testing with real screen readers.

Q: Do I need an AI license for all features?

A: AI license is only required for:

  • Screen reader simulation
  • AI-powered accessibility attribute analysis
  • Advanced AI insights and recommendations

Basic scanning, reporting, and browser view work with just a Agora license.

Reporting and Integration ​

Reports and Exports ​

Q: What report formats are available?

A: Agora supports multiple export formats:

  • PDF Reports: Professional reports for stakeholders and compliance
  • CSV Exports: Spreadsheet data for analysis and tracking

Each format serves different purposes depending on your audience and needs.

Best Practices ​

Testing Strategy ​

Q: How often should I scan my websites?

A: Scanning frequency depends on your situation:

  • During development: After each significant change
  • Production monitoring: Weekly or monthly scans
  • Compliance audits: Before compliance deadlines
  • Content updates: After major content changes

Q: Should I scan my entire website or just key pages?

A: Start with a strategic approach:

  1. Begin with key pages: Homepage, main navigation, key user flows
  2. Expand gradually: Add more pages as you address initial issues
  3. Full site scanning: Once you have good accessibility practices
  4. Ongoing monitoring: Regular scans of critical pages

Q: How do I get my team to act on accessibility findings?

A: Effective strategies include:

  • Education: Train team on accessibility importance
  • Clear prioritization: Focus on critical issues first
  • Actionable reports: Provide specific fix guidance
  • Integration: Include accessibility in development workflow
  • Metrics: Track improvement over time
  • Stakeholder buy-in: Show business impact and compliance benefits

Q: Does passing Agora scans guarantee WCAG compliance?

A: No automated tool can guarantee complete compliance. Agora identifies many accessibility issues, but:

  • Manual testing is required: Some issues need human evaluation
  • User testing is valuable: Include users with disabilities in testing
  • Context matters: Technical compliance doesn't always equal usability
  • Continuous process: Accessibility is ongoing, not a one-time check

Q: Can I use Agora reports for legal compliance?

A: Agora reports can support compliance efforts by:

  • Documenting testing: Showing due diligence in accessibility testing
  • Tracking progress: Demonstrating ongoing improvement efforts
  • Identifying issues: Finding problems before they become legal issues
  • Best practices: Following industry standards for accessibility

However, consult legal counsel for specific compliance requirements.

Troubleshooting ​

Common Issues ​

Q: Why won't my scans start?

A: Common causes and solutions:

  1. URL issues: Verify URL is correct and accessible
  2. Network problems: Check internet connectivity
  3. Authentication: Configure login for protected sites
  4. Settings: Review scanning configuration settings

Q: Why is Agora running slowly?

A: Performance can be improved by:

  1. Reducing concurrent scans: Lower the number of simultaneous operations
  2. Using headless mode: Faster scanning without visual browser
  3. Clearing old data: Remove unnecessary scan history
  4. System resources: Close other applications to free memory

Q: What should I do if I get inconsistent results?

A: For consistent results:

  1. Use same settings: Ensure consistent scanning configuration
  2. Account for dynamic content: Some pages change based on time/user
  3. Check network conditions: Variable network can affect results
  4. Wait for full loading: Ensure pages fully load before scanning

Getting Help ​

Support Resources ​

Q: Where can I find more help?

A: Multiple support resources are available:

  • Documentation: Comprehensive guides and tutorials
  • QualiBooth Portal: Submit support tickets and access resources
  • System diagnostics: Built-in tools for troubleshooting
  • Log files: Detailed information for technical support

Q: How do I report bugs or request features?

A: Use the QualiBooth Portal to:

  1. Submit detailed bug reports with steps to reproduce
  2. Request new features with business justification
  3. Provide feedback on existing functionality
  4. Access community discussions and feature requests

Q: Is training available for Agora?

A: Training options may include:

  • Documentation: Self-service learning materials
  • Video tutorials: Step-by-step guidance for common tasks
  • Webinars: Group training sessions on specific topics
  • Custom training: Organization-specific training programs

Contact QualiBooth for current training availability and options.

Still have questions? Check the Troubleshooting guide or contact support through the QualiBooth Portal.

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